Free shipping on CA $75+ and US $100+

REFUND POLICY

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Items on sale are final sale, no return or  order cancellation can be accepted. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the item is unused and in its original condition, we will refund the item cost excluding the shipping costs for the return.

To start a return, you can contact us at info@carami.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note we do not refund the shipping cost of the return nor the shipping cost of your purchase.


You can always contact us for any return question at info@carami.ca.

 

Cancellations

In the case that you need to cancel your order before it's shipped, there will be a 5% processing fee.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Certain types of items cannot be returned, like dinnerware (plates, bowls, cutlery, cups), straw cups and pacifiers. Please get in touch if you have questions or concerns about your specific item. 

We do not accept returns of sale items or gift cards.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Promotions

Please note that promotions cannot be retroactively applied to your order. Only one promotion per order can be applied.